Revolutionising Retail Training at Ann Summers with Becky West

In this interview, Adam speaks with Becky West, Head of Learning and Development at Ann Summers. Becky started her career as a teacher and moved into the Leisure and tourism industry as a frontline manager. Becky found her niche in the world of learning and development nearly 10 years ago. She’s worked in senior L&D roles for Merlin Entertainments, Entain and, most recently, heads up the learning and development function for iconic retailer Ann Summers. She brings to the table experience in coaching, inspiring and developing both front-line teams and senior leaders, with a real passion for creating commercial returns from learning.In this brilliant episode, Adam and Becky speak about the power of social learning and the profound impact it can have on a business. 

Om Podcasten

Welcome to the L&D Challenges podcast series. If you are in Learning and Development, HR, Talent, or Organisation Development, this is the podcast for you. The L&D Challenges podcast is a candid look at L&D today. It focuses on real-life practitioners solving real issues in learning and staff development. In Series 1, we interview ten L&D movers and shakers who shared with us how they think about engagement and impact with their learning interventions. The guests in this first series range from senior L&D professionals at global corporates like Ricoh, Continental, and EDF to solo L&D practitioners in fast-growing organisations. Each tackles the problem of how we best train and retain talent and maximise the business impact of L&D. We thought we’d get a few friendly tips and tricks from these interviews about increasing engagement in learning and measuring impact. In reality, we learned so much more and think you will too.